Terms & Conditions

These Terms & Conditions (“Terms”) apply to your use of the Bravishi Advisory website (“Website”) and, where relevant, the basis on which Bravishi Advisory provides consulting and advisory services (“Services”). By accessing or using our Website, you agree to these Terms. If you do not agree, please do not use the Website.

If you purchase a downloadable kit or other digital product (“Digital Products”), or engage us for Services, the specific details (scope, deliverables, pricing, timing and assumptions) will be described on the checkout page, product page, proposal, statement of work, engagement letter or service agreement (“Engagement Documents”). If there is any inconsistency between these Terms and the Engagement Documents, the Engagement Documents prevail to the extent of the inconsistency.

1) About us

Bravishi Advisory provides professional consulting and advisory services and may also offer Digital Products such as downloadable compliance kits, templates, toolkits, guides and related materials. Information on this Website is provided for general information only and may not reflect your particular circumstances.

2) Use of the Website

You may use the Website for lawful purposes and in a way that does not infringe the rights of others or restrict their use of the Website. You must not attempt to interfere with the Website’s operation or security, introduce malicious code, scrape or harvest data, or use the Website in a way that is unlawful or harmful.

We may suspend or restrict access to the Website where we reasonably believe there has been misuse, a security risk, or unlawful activity.

3) General information and no reliance

Content on this Website is general information and does not constitute legal, financial, technical, compliance or other professional advice. You should obtain advice tailored to your circumstances before acting on Website content.

While we take care to keep information current, we do not warrant that the content is complete, accurate, or up to date at all times. Your use of the Website (and any reliance on content) is at your own risk.

4) Accounts, downloads and access

Where we provide Digital Products, you may be required to provide a valid email address and/or create an account to access downloads. You are responsible for maintaining the confidentiality of your login details (if applicable) and for all activities that occur under your account.

We may use reasonable technical measures to deliver Digital Products (for example, download links, access windows, or limits to prevent misuse). You must not attempt to bypass, disable, or interfere with those measures.

5) Purchasing Digital Products (downloadable kits)

When you purchase a Digital Product, you are purchasing a licence to use the materials, not ownership of the intellectual property in them. Digital Products are intended to be used as practical tools and starting points, and may require tailoring to your organisation’s circumstances, risk profile and legal obligations.

Product descriptions, inclusions, and any usage limits will be stated on the relevant product page or checkout page. If we offer different licence types (for example single-user, single-entity, multi-entity or enterprise licences), those terms apply as stated at purchase.

6) Licence terms for Digital Products

Unless we state otherwise in writing, Digital Products are licensed on the following basis:

• You may use the Digital Product for your internal business purposes within the purchasing entity (or as otherwise specified at purchase). You may edit and adapt the materials for internal use.
• You must not resell, redistribute, publish, upload, share, sublicense, or make the Digital Product available to third parties (including affiliates, related entities, clients, or the public) except where expressly permitted by us in writing. This includes sharing via shared drives, public links, marketplaces, social media, or “template libraries”.
• You must not remove our copyright notices or proprietary markings (except where a product expressly permits removal as part of branding for internal use).
• Where a Digital Product includes third-party content (for example standards extracts, checklists, or references), your use may also be subject to third-party terms.

If you want to use Digital Products across multiple entities, for client delivery, or for commercial distribution, please contact us for an appropriate licence.

7) Digital Products are not legal advice and no guaranteed outcomes

Digital Products are provided as general tools and do not constitute legal advice. We do not guarantee that using a Digital Product will achieve a particular outcome, including certification, registration, audit results, regulator acceptance, or compliance status, because outcomes depend on implementation, governance, operational practices, and other factors outside our control.

8) Pricing, GST and promotions

Prices for Digital Products and Services are shown on the Website or in Engagement Documents and are in AUD unless stated otherwise. Prices may be inclusive or exclusive of GST as indicated at checkout or on the invoice.

We may offer discounts, bundles, or promotions from time to time, subject to any stated conditions (including eligibility, expiry, and non-combinability).

9) Online payments, payment processors and security

If we offer online payments, payments may be processed by third-party payment processors. We do not store full payment card details. Your payment details are handled by the payment processor under their terms and privacy practices.

You must ensure your payment information is accurate and that you are authorised to use the chosen payment method. If a payment is declined, we are not obliged to provide access to the Digital Product or commence Services until payment is successfully processed.

We may take reasonable steps to prevent fraud and unauthorised transactions (including identity checks, transaction monitoring, or temporarily delaying fulfilment where suspicious activity is detected).

10) Refunds, cancellations and chargebacks (Digital Products)

Because Digital Products are delivered electronically and may be accessed immediately, refunds are generally not available for “change of mind” purchases.

However, we will consider a refund or remedy where required under the Australian Consumer Law (for example, where a Digital Product has a major failure or is not as described). If you believe there is an issue, contact us promptly with your order details and a description of the problem.

If you initiate a chargeback or payment dispute without first contacting us to resolve the issue, we may suspend access to the Digital Product and any related services while the dispute is being handled.

11) Enquiries, proposals and quotes (Services)

When you submit an enquiry for Services, we may provide general information, a proposal, estimate, or quote. Unless expressly stated otherwise, proposals and quotes may be subject to assumptions, clarification of scope, stakeholder availability, timing, and any changes requested by you.

We may withdraw or revise proposals/quotes prior to acceptance, particularly where scope, timing, or inputs change.

12) Services and scope

If you engage us for Services, we will provide Services consistent with the agreed Engagement Documents. Our work is typically based on information you provide and the scope agreed. You remain responsible for your decisions and implementation of recommendations unless implementation is expressly included in scope.

Where a matter requires specialist legal advice or a regulated service (for example legal representation), we may recommend you obtain independent professional advice.

13) Client responsibilities (Services)

To support delivery, you agree to provide timely access to relevant stakeholders, information, and systems, and to ensure that information you provide is accurate and complete to the best of your knowledge. If delays occur due to unavailable inputs, incomplete information, or changes in scope, timelines may shift and additional fees may apply for rework or re-planning where reasonably required.

14) Variations and additional work

If you request changes (such as additional deliverables, expanded scope, extra workshops, new sites/business units, or accelerated timelines), we may treat this as a variation. Variations must be agreed in writing (including impacts on fees and timing) before additional work is undertaken.

15) Fees, invoicing and payment (Services)

Fees and invoicing arrangements will be set out in the Engagement Documents. Unless stated otherwise, invoices are payable within 14 days of invoice date and are exclusive of GST unless specified.

If an invoice is overdue, we may charge reasonable interest and recover reasonable costs of collection to the extent permitted by law. We may pause or suspend work where amounts remain outstanding.

16) Cancellations, rescheduling and pauses (Services)

Because consulting time is reserved and preparation is often required, we may charge a cancellation or rescheduling fee where sessions are cancelled or moved on short notice. Unless the Engagement Documents say otherwise, cancellations or rescheduling within 72 hours of a booked workshop or session may incur a fee reflecting time reserved and preparation already completed.

If an engagement is paused due to client-side delays, we will work with you to re-plan, but additional fees may apply where material rework is required.

17) Intellectual property and permitted use (Services)

Unless expressly agreed otherwise, we retain ownership of our pre-existing intellectual property, including methodologies, frameworks, templates, tools, know-how, and working papers developed independently of your engagement.

On full payment of all fees due, you receive a non-exclusive, non-transferable licence to use final deliverables provided under the engagement for your internal business purposes. You must not resell, publish, or distribute deliverables externally without our prior written permission, except where disclosure is required by law or a regulator (or where we agree in writing).

If you want a third party (for example, an investor, auditor, buyer, or regulator) to rely on our work, that must be agreed in writing and may require a reliance letter or additional terms.

18) Confidentiality

Where we receive confidential information from you, we will handle it confidentially and use it only for the purpose of providing the Services, except where disclosure is required by law, or to advisers/subcontractors who need the information to support delivery and are bound by confidentiality obligations.

You agree to keep our confidential information (including commercial terms, methodologies, and non-public deliverables) confidential on the same basis.

19) Subcontractors and third-party tools

We may use suitably qualified subcontractors to assist in delivering Services. Where we do so, we remain responsible for overall delivery and will take reasonable steps to ensure subcontractors are subject to appropriate confidentiality and information-handling obligations.

We may also use third-party tools and platforms (for example, cloud storage, collaboration, scheduling, invoicing, analytics). Personal information will be handled in accordance with our Privacy Policy.

20) Privacy

Our handling of personal information is described in our Privacy Policy, which forms part of these Terms. By using our Website or purchasing Digital Products or engaging Services, you acknowledge that your personal information will be handled in line with that policy.

21) Website availability and security

We do not guarantee that the Website will be continuously available, error-free, or free from harmful components. We may suspend or withdraw the Website (in whole or in part) without notice for maintenance, security, or operational reasons.

22) Third-party links

The Website may contain links to third-party websites. We do not control those websites and are not responsible for their content, availability, or privacy/security practices. Accessing third-party sites is at your own risk.

23) Testimonials and examples

Where we display testimonials, they reflect individual experiences and may not represent typical outcomes. Any case studies or examples are for illustration only unless expressly stated otherwise.

24) Disclaimers and limitation of liability

To the maximum extent permitted by law, we exclude liability for loss arising from your use of (or inability to use) the Website, reliance on Website content, or third-party links.

To the maximum extent permitted by law, our total liability arising out of or in connection with Digital Products or Services (whether in contract, tort, negligence, or otherwise) is limited to the amount specified in the Engagement Documents or product terms, or if not specified, the amount paid by you for the relevant Digital Product or Services giving rise to the claim.

To the extent permitted by law, we are not liable for indirect or consequential loss (such as loss of profit, loss of opportunity, or reputational loss).

Nothing in these Terms excludes, restricts, or modifies any consumer guarantees, rights, or remedies that cannot be excluded under the Australian Consumer Law. Where liability cannot be excluded, it is limited to the maximum extent permitted by law.

25) Suspension or termination (Digital Products and Website)

We may suspend or terminate access to Digital Products or the Website where we reasonably believe there has been a breach of these Terms (including unauthorised sharing or distribution of Digital Products), unlawful activity, or a security risk. Where appropriate, we may provide notice and an opportunity to remedy, but we are not required to do so where immediate action is needed to protect our rights or systems.

26) Force majeure

Neither party is liable for failure or delay in performing obligations (other than payment obligations) where the failure or delay is caused by events outside reasonable control, such as natural disasters, major outages, cyber incidents affecting critical infrastructure, or governmental actions. Where this occurs, we will take reasonable steps to minimise impact and resume performance as soon as practicable.

27) Dispute resolution

If a dispute arises, the parties will first attempt to resolve it in good faith through discussions between authorised representatives. If the dispute is not resolved within a reasonable time, either party may propose mediation. Nothing in this clause prevents a party from seeking urgent injunctive or interlocutory relief.

28) Changes to these Terms

We may update these Terms from time to time by publishing the updated version on our Website. The “Last updated” date will change accordingly. Your continued use of the Website after changes are published means you accept the updated Terms.

29) Governing law

These Terms are governed by the laws of Victoria, Australia (or your preferred Australian state/territory), and the parties submit to the non-exclusive jurisdiction of the courts in that jurisdiction.

30) Contact us

If you have questions about these Terms, the Website, Digital Products, or our Services, contact: